REFUND POLICY

## Returns

We hope you are happy with your purchase. If you wish to return an item, please contact us within 14 days of receiving your order. Returned items must be:

• Unused

• In their original condition

• Returned in their original packaging

Customers are responsible for return shipping costs unless the item is faulty or sent incorrectly.

 

## Sealed Pokémon TCG Products

For hygiene, security and product integrity reasons, factory sealed Pokémon TCG products (including Booster Boxes, Booster Packs and other sealed items) cannot be returned or refunded once the factory seal has been broken.

 

## Single Cards

Due to the nature of collectible trading cards, single cards cannot be returned because of grading expectations, minor print variations or personal preference. If a card arrives damaged or incorrect, please contact us within 48 hours of delivery.

 

## Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with photographs of:

• The product

• The packaging

• The shipping label

We will investigate the issue and provide an appropriate solution.

 

## Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow several business days for your payment provider to process the refund.

 

## Contact Us

If you have any questions regarding this Refund Policy, please contact us.